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Good customer retention is the basis for regular sales from existing customers. Direct contact by telephone or in person is, along with others, an important customer loyalty measure for generating regular customers. Regular calls, telephone advice on new topics and obtaining feedback are part of good loyalty marketing, strengthen trust and positively anchor your performance.
“Your customers don’t care how much you know until they know how much you care.”
Damon Richards
Good loyalty marketing strengthens trust and positively anchors your performance with the customer.
You retain customers by having a good strategy and implementing clearly defined measures. The measures should pursue the following goals:
With a LeadEngine customer loyalty program, you inspire through competent relationship management with the necessary frequency. With us you systematically use potentials in up- and cross-selling. Your company is perceived as professional and likeable. You increase the probability of follow-up orders.
Get in touch with one of our specialists to talk about Customer loyalty!
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