Inbound calls are particularly relevant as the caller makes contact for a specificreason that is important to him and herefore pursues a specific goal. A negative real-time service experience is one of the most common reasons for a brand/ company to be suddenly rejected. If, on the other hand, customers receive competent assistancefrom the very first moment, trust and satisfaction increase. For the commissioning company, outsourcing inbound calls to a well selected partner also has the advantage that the specialist departments or second level customer service are noticeably relieved.
Qualitative Telemarketing ensures qualified employees who are professionally involved and work on the project in the long term.