Our inbound calls team takes over your incoming calls as required and ensures a professional customer approach. The detailed product training and joint development of strategy and guidelines ensure that we are pulling on the right strand together: For more customer satisfaction and more efficient pre-qualification of potential customers.
Inbound calls are particularly relevant as the caller makes contact for a specificreason that is important to him and herefore pursues a specific goal. A negative real-time service experience is one of the most common reasons for a brand/ company to be suddenly rejected. If, on the other hand, customers receive competent assistancefrom the very first moment, trust and satisfaction increase. For the commissioning company, outsourcing inbound calls to a well selected partner also has the advantage that the specialist departments or second level customer service are noticeably relieved.
Qualitative Telemarketing ensures qualified employees who are professionally involved and work on the project in the long term.
Many companies are faced with the challenge of having to deal with too many customer inquiries by telephone or to compensate for insufficient workload with internal distribution of tasks. In both cases, the quality of customer service suffers. Where it is not expedient to hire specially qualified employees for in-house telephone service, the outsourcing of incoming calls offers a valuable alternative.
Get in touch with one of our specialists to talk about inbound telephony!