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Inbound Calls
We extend your customer service.
Strong customer service is the basis for sustainable customer satisfaction.
Our inbound calls team takes over your incoming calls as required and ensures a professional customer approach. The detailed product training and joint development of strategy and guidelines ensure that we are pulling on the right strand together: For more customer satisfaction and more efficient pre-qualification of potential customers.
More reasons for strong inbound calls
- A positive real-time service experience is essential, but it is often underestimated.
- Competent contact persons on the phone can significantly relieve internal customer service (second level).
- Qualitative Telemarketing ensures qualified employees who are professionally involved and who work long-term on the project.
Inbound calls are particularly relevant as the caller makes contact for a specificreason that is important to him and herefore pursues a specific goal. A negative real-time service experience is one of the most common reasons for a brand/ company to be suddenly rejected. If, on the other hand, customers receive competent assistancefrom the very first moment, trust and satisfaction increase. For the commissioning company, outsourcing inbound calls to a well selected partner also has the advantage that the specialist departments or second level customer service are noticeably relieved.
Qualitative Telemarketing ensures qualified employees who are professionally involved and work on the project in the long term.
Inbound Calls with LeadEngine - your advantages
- Our operators are involved in the projects from the start and provide long-term support
- Good communication between all project participants is the basis for our mutual success
- We ensure ongoing quality and success control
- Inbound calls can be combined with outbound calls and online marketing measures as part of a holistic lead generating concept
How does inbound calls work with LeadEngine?
Startworkshop
Implementation
Reporting
Many companies are faced with the challenge of having to deal with too many customer inquiries by telephone or to compensate for insufficient workload with internal distribution of tasks. In both cases, the quality of customer service suffers. Where it is not expedient to hire specially qualified employees for in-house telephone service, the outsourcing of incoming calls offers a valuable alternative.
Now it's up to you!
Get in touch with one of our specialists to talk about lead generation!
